Before you decide
From your first message to the finished work
Review the decision and the service involved before requesting a follow-up.
When does a request become an arranged appointment?+
After the team confirms the property, service needed and available timing with you. Sending contact details starts a conversation; it does not reserve a slot. Repair, installation and maintenance have different scopes, so review the applicable terms and proposed price before agreeing to work.
When does a request become an appointment?+
The form sends your contact request. We’ll follow up to confirm the address, service needed and visit timing before arranging an appointment.
When do I approve the repair or installation?+
After the findings and proposed work have been explained. A replacement proposal should identify equipment, supporting changes and the complete price before you decide.